Welcome to SereneFlame. This website is operated by SereneFlame. Throughout the site, the terms “we”, “us”, and “our” refer to SereneFlame. By visiting our site and/or purchasing handcrafted soy candles or botanical aromas from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
1. Online Store Terms
· By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
· Our products, including handcrafted candles and botanical aromas, are intended solely for personal use within the United States.
· You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
2. General Conditions & Service Availability
· We reserve the right to refuse service to anyone for any reason at any time.
· You understand that your content (not including credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks using Secure Socket Layer (SSL) technology.
· You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
3. Products, Pricing & Accuracy
· Handcrafted Nature: Because our soy wax candles and botanical aromas are handcrafted, slight variations in color, appearance, or fragrance intensity may occur between batches. These natural variations do not constitute product defects.
· Price Changes: Prices for our products are subject to change without notice. All pricing is displayed in USD ($).
· Discontinuation: We reserve the right at any time to modify or discontinue any product or service without notice.
4. Billing & Account Information Accuracy
· We reserve the right to refuse any order you place with us.
· In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
· You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
5. Order Processing, Shipping & Delivery
· Target Region: We ship orders strictly within the United States.
· Shipping Terms: All shipments are subject to our standard processing times (1–3 business days) and transit times (3–7 business days).
· Delivery Responsibility: Buyers are responsible for providing complete and accurate shipping details at checkout. Please refer to our Shipping Policy for complete details regarding transit times, lost packages, and address correction terms.
6. Returns, Refunds & Cancellations
· Returns, refunds, damaged package claims, and wrong item disclosures are strictly governed by our Return & Refund Policy.
· As outlined in our Return Policy, refund requests must be submitted within 7 days of delivery, and approved returns must be received back in original, unused condition within 30 days.
· Change of Mind: We do not offer returns or refunds for change of mind or subjective fragrance preferences once an order is delivered in good condition.
7. Candle Use Safety & Customer Responsibility
· Safety Guidelines: Customers are required to follow standard candle safety instructions:
o Never leave a burning candle unattended.
o Keep burning candles out of reach of children and pets.
o Burn candles on a heat-resistant, stable surface away from flammable objects and drafts.
o Trim the wick to 1/4 inch before each lighting to ensure an even burn and prevent excess soot.
· Liability Limits: SereneFlame is not liable for damage, property loss, or injury resulting from improper use, negligent handling, or failure to follow candle burn safety instructions.
8. Third-Party Links & Tools
· Certain content, products, and services available via our Service may include materials from third parties (e.g., payment gateways, shipping couriers).
· Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
9. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
1. For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.
2. To violate any international, federal, or state regulations, rules, or laws.
3. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
4. To submit false or misleading information.
5. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the state in which SereneFlame is registered.
11. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
12. Contact Information
Questions about the Terms of Service should be sent to us at:
Store Name: SereneFlame
Email Support: support@sereneflame.shop
Business Address: 64 OXBOW DRGLASTONBURY CT 06033-1641USA
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)