Welcome to SereneFlame. We are committed to providing a secure, reliable, and transparent payment experience for all our customers. This Payment Policy outlines how transactions are processed, secured, and managed on our website to ensure complete transparency and peace of mind during checkout.
1. Accepted Payment Methods
We accept a strictly selected range of highly secure and widely trusted payment methods at checkout to ensure a seamless and safe shopping experience:
· Credit and Debit Cards: Visa, MasterCard, and American Express.
· Digital Express Gateways: Google Pay and Apple Pay.
Important Note: All payments must be fully authorized and cleared before an order is officially accepted, processed, packed, and dispatched for shipment. We do not accept cash on delivery (COD), bank wire transfers, checks, or layaway payments.
2. Payment Authorization & Declined Transactions
When you place an order on the SereneFlame website, your payment is subject to immediate verification and authorization by your card issuer or payment gateway provider.
· Approved Transactions: Upon successful payment authorization, your order will automatically transition into our fulfillment and processing pipeline.
· Failed / Declined Transactions: If the transaction fails, is declined, or cannot be authorized by your financial institution, your order will automatically be canceled, and no charges will be completed.
· Liability Disclaimer: SereneFlame is not responsible or liable for any transaction failures or delays caused by bank restrictions, insufficient funds, incorrect card details, or strict card issuer fraud filters.
3. Secure Payment Processing & Data Security
We prioritize the security and privacy of your sensitive financial data by implementing strict, industry-standard cybersecurity protocols:
· Advanced Encryption (SSL): Our website utilizes Secure Socket Layer (SSL) technology with 128-bit encryption to safeguard all personal and payment information during transmission.
· PCI DSS Compliance: We strictly adhere to the Payment Card Industry Data Security Standards (PCI DSS) to guarantee a fully secure checkout environment and mitigate data breach risks.
· Tokenization Technology: To ensure maximum privacy, your actual credit or debit card number is converted into encrypted cryptographic tokens during payment processing. This prevents sensitive financial details from ever being exposed.
· Zero Financial Data Storage: SereneFlame never stores, views, or archives your credit card information, CVV numbers, or banking credentials on our web servers. All payment transactions are handled directly through certified, secure third-party payment processors.
4. Billing Currency & International Fees
· Currency: All transactions, product prices, and shipping fees displayed on SereneFlame are calculated and billed in US Dollars (USD).
· Foreign Conversion Fees: While we ship exclusively within the United States, if you choose to place an order using an internationally issued payment card, your card provider may apply currency conversion rates or additional foreign transaction fees. SereneFlame has no control over these external bank charges.
5. Order Cancellations, Modifications & Fraud Prevention
· Order Modifications & Cancellations: Because we aim to process orders as quickly as possible, requests to modify or cancel an order must be sent to support@sereneflame.shop within 12 hours of purchase. Once an order enters the packaging or shipping phase, no modifications or cancellations can be granted.
· Fraud Prevention & Security Checks: To protect our customers and business against fraudulent transactions, SereneFlame reserves the right to review any suspicious order. If a transaction is flagged by our risk assessment algorithms, we may temporarily hold the order, request additional identity verification, or cancel the order at our sole discretion.
6. Taxes and Checkout Transparency
· Sales Tax: Applicable local and state sales taxes are calculated automatically at checkout based on your delivery address within the United States.
· No Hidden Fees: The total price shown on the final checkout screen is the full amount you will be charged. SereneFlame does not add any unexpected administrative fees or hidden surcharges.
7. Refunds, Chargebacks, and Disputes
· Refund Processing: All approved refunds are automatically processed and issued back to the original payment method used at the time of purchase. Please refer to our Return & Refund Policy for detailed eligibility criteria and timelines.
· Direct Dispute Resolution: If you notice any billing discrepancies, duplicate charges, or issues regarding your order, please reach out directly to our customer support team at support@sereneflame.shop. We are dedicated to resolving all customer concerns quickly and fairly before any formal bank chargeback is initiated.
8. One-Time Purchases Only
· SereneFlame operates strictly as a direct-purchase retail store. We do not offer subscription services, recurring billing plans, hidden auto-renewals, or membership fees. You will only ever be charged for the specific items you intentionally add to your cart and purchase.
9. Updates to This Policy
SereneFlame reserves the right to update or modify this Payment Policy at any time to reflect operational changes, legal updates, or statutory requirements. Any modifications will take effect immediately upon being posted on this page.
10. Contact Information
If you have any questions, concerns, or inquiries regarding our Payment Policy or billing practices, please contact us:
Store Name: SereneFlame
Email Support: support@sereneflame.shop
Business Address: 64 OXBOW DR GLASTONBURY CT 06033-1641USA
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)